Frequently Asked Questions
Everything you need to know about shopping at U.S. Polo Assn. Poland
What are the shipping costs and delivery times within Poland?
We offer standard courier delivery and InPost Parcel Locker options. Shipping is free for orders over 300 PLN. Delivery usually takes 1-3 business days depending on your location.
How can I return an item if it doesn't fit?
You can return any unworn item with original tags within 30 days of receipt. Simply use our online returns portal to generate a shipping label or return the package at your own expense to our warehouse.
Are the products sold on the site authentic U.S. Polo Assn. merchandise?
Yes, we are the official licensed retailer in Poland. All products are 100% authentic, featuring the official brand heritage logos and high-quality craftsmanship.
What payment methods do you accept?
We accept a wide range of secure payment methods including BLIK, PayU, credit/debit cards (Visa/Mastercard), and Apple Pay. Cash on delivery is also available for domestic orders.
How do I choose the correct size for polo shirts?
Our products generally follow standard European sizing. We provide a detailed 'Size Guide' on every product page with specific measurements in centimeters to help you find the perfect fit.
Can I exchange an item for a different color or size?
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired replacement.